Shipping & Returns

General Terms:

Darnells decor reserves the right to update the rules when necessary, and the updated version will be published on www.darnellsdecor.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Darnells Decor  immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Darnells Decor . Supplier would publish their own Return & Refund Policy on the product detail page. Darnells Decor 's policy shall prevail in case of conflict with supplier's policy.

For after-sales issues, buyers should file a return & refund request within 20 days of the delivery date (except several suppliers whose after-sales period was agreed by Darnells Decor ). The period of Return & Refund request filed exceeds, the supplier reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in Darnells Decor  buyer center, or by contacting Darnells Decor  customer service to cancel the order. Please note some supplier policies do not accept order cancellations before the order is shipped out. The supplier should agree or reject the cancellation request within 3 business days.

If the supplier cannot fulfill the buyer's order within the order processing time indicated on Darnells Decor 's product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic Darnellsdecor.com with the supplier's provided prepaid return label.

Darnells Decor  shall not require supplier to accept after-sale request for "non-defective remorse returns", supplier has the right to accept or reject the request as his policy show as on the Darnells Decor  product page. Darnells Decor  will abide by the supplier's policy under this condition.

If supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Darnells Decor 's policy restriction, the "restocking & repacking fee" in total supplier deducted shall not exceed 35% of order total price.

Darnells Decor  shall not require suppliers on warranty, like whether to provide warranty or not, or the way of warranty handling with.

Darnells Decor  shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on supplier's policy or Darnells Decor 's policy, agree on refund or redelivery between supplier and buyer or others, supplier must refund not more than 5 business days, or redelivery not more than 10 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier or Darnells Decor . If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or Darnells Decor  has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by Darnells Decor .

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type 

Darnells Decor  Rules

For Unshipped Orders   The Return & Refund request is made after the stated processing time.

  Darnells Decor  will refund the order.

  The Return & Refund request is made within the stated processing time.

 The supplier has 5 business days to process the request after the buyer submits it.

  If the supplier fails to process (accept or reject) the refund request within 5 business days, Darnells Decor  will refund the order

  Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders   The Return & Refund request is made after the order has shipped.

  The supplier has 10 business days to process the request after the buyer submits it.

  If the supplier fails to process (accept or reject) the refund request within 10 business days, Darnells Decor  will refund the order.

2. Goods Returned in Transit

If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 5 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics Darnellsdecor.com such as but not limited to a screenshot from the logistics Darnellsdecor.com that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact Darnells Decor  customer service to request the supplier update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.